Imprint

Imprint

Address

Solaris SE
Cuvrystraße 53
10997 Berlin, Germany

Customer Support Contact

Tel: +49 30 837 97775, Opening Hours: Monday-Friday, 13:00 to 15:00
Email: Please contact us via our Help Center
For potential collaboration inquiries, please click here.

For Spanish customers
Tel: +34 800 000 043 (Toll Free), Opening Hours: Monday-Friday, 13:00 to 15:00

General inquiries / Contact

Tel: +49 30 837 97775
Fax: +49 (0)30 232 5678 999

Legal Representatives

Management Board: Dr. Roland Folz (CEO), Jörg Diewald, Ansgar Finken, Dr. Jörg Howein, Carsten Höltkemeyer, Chloé Mayenobe
Chairman of the Supervisory Board: Ramin Niroumand

Supervisory Authorities

German Federal Financial Supervisory Authority (BaFin)
Graurheindorfer Straße 108
53117 Bonn, Germany

and

Marie-Curie-Str. 24-28
60439 Frankfurt am Main, Germany
Website: www.bafin.de

European Central Bank
Sonnemannstraße 20
60314 Frankfurt am Main, Germany

Foreign Account Tax Compliance

Global Intermediary Identification Number (GIIN): V2UCSB.00000.SP.276

Commercial register and VAT registration number

Register court: Amtsgericht (Local Court) Berlin Charlottenburg
Company registration number: HRB 248259 B
VAT registration number: DE301501229

European online dispute resolution platform

The European Commission has set up a European Online Dispute Resolution Platform http://ec.europa.eu/consumers/odr/. Consumers can use the online dispute resolution platform to settle disputes arising from online contracts entered into with companies located in the EU out-of-court. (Solaris does not currently take part in his dispute resolution procedure). Please note that by clicking on this link, you will be leaving the website of Solaris and taken to a website of a third-party provider. The content provided there has been created without the involvement of Solaris and it is, therefore, the sole responsibility of the third-party provider. Solaris does not accept any liability or warrant that the information made available on this website is accurate, complete or up-to-date. A link to a third party website should not be construed as an approval or endorsement of that website or its provider by Solaris. You understand that by clicking the "I agree" button you confirm the acceptance of the above notice.

Complaints procedure

You can contact us with your complaint by the following means:

Customers of German branch

• Tel: +49 30 837 97775, Opening Hours: Monday-Friday, 13:00 to 15:00
• Email: support[at]solarisgroup.com
• In writing: Solaris Customer Support / Complaints Management, Cuvrystraße 53, 10997 Berlin, Germany
  

Solaris’ principles for dealing with complaints

Customers of French branch

• Email: reclamations[at]solarisgroup.com
• In writing: Solaris SE, Succursale France, Service Réclamation, 7 rue Meyerbeer, 75009 Paris, France
  

Please refer to the complaints procedure for France under the following links:
Français: Réclamations client et Service des réclamations de Solaris SE - Succursale française
English: Customer complaints and the Customer Complaints Department at Solaris SE - French Branch

Customers of Italian branch

• Email: reclami[at]solarisgroup.com
• Certified e-mail (Posta Elettronica Certificata or PEC): reclami-solarisbank[at]legalmail.it
• In writing: Solaris SE, Succursale Italiana, Via Pola, 11, 20124

Milano (MI), Italia
Please refer to the complaints procedure for Italy under the following links:
Italiano: I reclami dei clienti e l'Ufficio Reclami di Solaris SE - Filiale Italiana
English: Customer complaints and the Customer Complaints Department at Solaris SE - Italian Branch

Customers of Spanish branch

• Email: reclamaciones[at]solarisgroup.com
• In writing: Solaris SE, Paseo de Recoletos 5, 28004 Madrid, Spain
  

Please refer to the complaints procedure for Spain under the following links:
Español: Reclamaciones y Servicio de Atención al Cliente de "Solaris SE", Sucursal en España
English: Customer complaints and the Customer Complaints Department of "Solaris SE", Sucursal en España
Annex: Regulation of the complaints management department/Reglamento de funcionamiento del servicio de atención al cliente

Publication of reports

You can read or download our disclosure report 2021 (in German) here.
You can read or download our annual report 2021 (in German) here.
You can read or download our disclosure report 2020 (in German) here.
You can read or download our annual report 2020 (in German) here.
You can read or download our disclosure report 2019 (in German) here.
You can read or download our disclosure report 2018 (in German) here.
You can read or download our disclosure report 2017 (in German) here.
You can read or download our disclosure report 2016 (in German) here.